Training Information

Customer Service 100: Managing Customer Accounts

Registration deadline is April 16, 2025

COURSE DESCRIPTION & OUTLINE

This course will provide customer service representatives with training on best practices to process customer accounts and information consistent with federal and state laws.

• Review the Fair and Accurate Credit Transactions Act (FACTAct) and other federal laws protecting customers
• Discuss policies and procedures on establishing a utility customer account, including acceptable and unacceptable forms of identification
• Reasoning behind variable amounts for customer deposits by class
• Summarize disconnection issues including the legal right to disconnect
• Explain the difference in customer and city liability when under and overbilling occur
• Review sample customer service policies, customer application forms, and other relevant documents.

RECOMMENDED CREDITS

     CPE: 3     PDU: 3    PDH: 3     CEU: .5

CEUs Continuing Education Units may be recognized by your professional board. Contact your professional board to find out what’s required. Call our office for required documentation.

CLASS TIMES: 1:00pm - 4:00pm

PRICE:

• Members: $100
• Associate Members: $149
• Non-Members: $199

Price includes participant guide

PREREQUISITES: None

CANCELLATION POLICY: If a course is cancelled by ElectriCities, all registrants will be notified with a full registration fee refund. A non-refundable registration fee will be charged for cancellations after the deadline of April 16, 2025.

INSTRUCTOR: Dale Odom