Customer Service 100: Managing Customer Accounts
Red Springs Community Center, Red Springs, NC
Wednesday, October 14, 2026
1:00 PM - 4:00 PM
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Eastern Standard Time
Registration deadline is October 8, 2026
COURSE DESCRIPTION & OUTLINE
This course will provide customer service representatives with training on best practices to process customer accounts and information consistent with federal and state laws.
- Review the Fair and Accurate Credit Transactions Act (FACTAct) and other federal laws protecting customers
- Discuss policies and procedures on establishing a utility customer account, including acceptable and unacceptable forms of identification
- Reasoning behind variable amounts for customer deposits by class
- Summarize disconnection issues including the legal right to disconnect
- Explain the difference in customer and city liability when under and overbilling occur
- Review sample customer service policies, customer application forms, and other relevant documents.
RECOMMENDED CREDITS
CPE: 3 PDU: 3 PDH: 3 CEU: .5
CEUs Continuing Education Units may be recognized by your professional board. Contact your professional board to find out what’s required. Call our office for required documentation.
CLASS TIMES: 1:00pm - 4:00pm
PRICE:
- Members: $100
- Associate Members: $149
- Non-Members: $199
Price includes participant guide
PREREQUISITES: None
CANCELLATION POLICY: If a course is cancelled by ElectriCities, all registrants will be notified with a full registration fee refund. A non-refundable registration fee will be charged for cancellations after the deadline of October 8, 2026.
INSTRUCTOR: Dale Odom