2026 Retail Customer Survey Results Webinar
Virtual, Raleigh, NC
Tuesday, November 10, 2026
10:00 AM - 11:00 AM
iCalendar
Eastern Standard Time
What matters most to today’s public power customers—and how can your utility respond?
Join us for a closer look at the results from the 2026 North Carolina Public Power Retail Customer Survey. We’ll explore what is shaping customer satisfaction, including the growing importance of affordability, reliable service, and clearly communicating the value of public power.
You’ll also learn which programs and communication channels customers prefer, how customer segments view energy use and savings, and where utilities have opportunities to strengthen engagement. Walk away with practical ideas to help customers manage costs, make services easier to understand, and build greater trust in your utility.
For more information, please reach out to Brittany Barbour at bbarbour@electricities.org or call 919-760-6217.
REGISTER